Customers are the paymaster of an airline. As such the services that make a customers happy are critical to the success of airlines. Unfortunately, the direct customers interactions are not seamless. Most airlines have at least three separate departments that deal directly with customers The departments are: – sales department – customer services – [...]
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Customer services career can be satisfying job in an airline. The job involves service the passengers as well as the potential customers. They are the peoples who are directly in touch with the customers beside the cabin crew. As such their performance can affect the choice decision of the customers. Author: hando kroon The [...] |
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